You will benefit from this because they each bring their own insight to the brainstorming table.

Have every individual connected in any way to the problem at hand participate in this Drill Down. This is the only way to work on solutions effectively. Also mention the names of people who are affected by the problem.

Be specific in this, and do not generalise or use plurals such as “we” and “they”. The aim of the first step is to take inventory of all core problems. Step 1: Note down the most important problem In addition, some other causes of poor customer service are also discussed. The idea here is that it is easier to deal with poor time management than poor quality customer service in general. Solutions are then built based on these causes. The idea is to “drill through” until the real causes of the problem are identified. The factors and causes that create this problem are then described right next to it in the second column. The technique starts with a table describing the main problem in the leftmost column. It is very important that the steps are performed separately and independently. The complete process should take no more than four hours, depending on the magnitude of the problem. In addition to the broad research, two steps aimed at the design and implementation of the solution are additionally carried out. These steps will be further explained in this article. By dividing a larger process into smaller pieces, an overview is created and the problem can be solved step by step.Ī Drill Down is executed by following multiple steps. This can be done with the Drill Down technique. When a major problem arises with potentially major consequences, one of the best things that can be done is to split the problem into several components until the problem is resolved. Do you want unlimited and ad-free access? Find out more

Mindomo drill down